Unfortunately not at this time. We currently offer our Support services to customer located within the USA. …
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How are support requests handled?
During business hours, our support team is notified of new requests in real time. Non-emergency requests are handled in our support queue as they come in and are routed to the right person to complete …
How long does a typical support request take to complete?
Typical non-emergency support requests are completed within one (1) business day. We begin working on site-critical requests within an hour of notification. …
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How do you bill your time against my support plan?
We bill our support time in .05/hour increments. This works out to be a minimum of 3-minute increments of time. We feel it's only fair that you get the most from your WordPress support plan. Other …
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What if my time runs out during the month?
Should your time run out during the middle of the month, you have several options available to you. First, we'll notify you when you are close to running out of time. You have the option to purchase …
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Can I use one support plan to service multiple websites?
Yes, if you're referring to a staging or development site associated with your live site. We will extend support to up to three (3) sites total. Keep in mind, if we are applying updates to multiple …
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