If your WordPress website is already compromised when you sign up with us, we will work with you as best we can to restore your service. However, we do require an additional onetime fee of $149 to perform the cleanup. Depending upon the severity of the compromise, and the status of your backups, we may not be able to fully restore your site.
If your site is hacked as a current customer, we look to restore your site using a most recent clean backup. If that’s not possible, because you’ll lose too much data, we remediate the site manually to the best of our ability.